We want you to be 100% happy with your Mimi Green purchase. If you are not completely happy we will set up an exchange. Please use the Returns and Exchanges form included with your purchase, or send an email to
with the subject line "Returns and Exchanges Form Request". Please do not mail us personalized items without receiving authorization. Your item will be returned to you.
Thank you for purchasing a customized Mimi Green item/s - we hope you love it as much as we do! In the event that your items received do not work for your furry friend, the policies listed below will address common concerns.
- If the item you receive is damaged, defective, or incorrect due to our oversight (wrong size, wrong name/phone number, incorrect color, etc.), we will be happy to replace your item free of charge. We will not ask you to return the original. Please contact us via email at
if you are having this issue. We ask that you provide a photo of the item in question.
- If you ordered the incorrect size (length or width), we can offer you 50% off a new collar, plus free shipping. We will not ask you to return the original. To submit your replacement order, you may call our office at (505) 514-0216 Monday-Friday 9 AM - 5 PM MST. Please be ready to provide payment method and the size you need instead! This offer is valid for 30 days after date of purchase.
- We do not offer store credits or refunds for personalized items, including engraving and embroidery. Sales on personalized items are final.
How do you handle returns & Exchanges from items not manufactured by Mimi Green?
Please email or call with questions regarding exchanges on these items before you send them back. We don't typically offer refunds on products we do not manufacture. Those items include: Molly Mutt Beds, West Paw items, Canine Earth products. We will usually direct you to the manufacture for exchanges. In the case where we do agree to provide a refund (ie: you re-ordered from us) there is a 15% restocking fee.
What if my dog pulls out the embroidery with its nails?
Products that are personalized like Dogids tags, Red Dingo tags, Rockin' Doggie tags, and engraved collars are not returnable or exchangeable unless there was an error in your order or the item was damaged in shipping. If the error in engraving was on your end, we offer the option of paying 50% off the price to order a new tag. Please call for more details. 505.514.0216
We can sometimes make repairs on embroidered collars. The charge is between $6 and $9 depending on how badly the embroidery is pulled out. Please send us a photo of your embroidered collar to
. We can analyze the damage and decide if we are able to repair your item. Please do not mail us anything without receiving authorization to do so.
ABOUT OUR COMPANY Where can I read customer reviews about Mimi Green?
Where can I find out more about Mimi Green?
You can always read our blog at http://www.ShopMimiGreen.com/blog/ !
Is Mimi Green on Instagram?
- Yes! Our user name is MimiGreenandWally and our favorite thing in the world is when customers tag us with #mimigreen .