PRODUCT QUESTIONS How strong are Mimi Green Collars and Leashes?
Form and function are important to us, that is why we use contoured buckles that fit the curves of your dog's neck, welded, large-gauge D-rings, and the strongest thread we could find!
Our collars and leashes are made with the strongest nylon webbing on the market, it can hold over 3100 pounds of pressure before it would break.
We double and even triple stitch to make sure that your baby will not be losing their tags and collar. Our dogs are the most important members of our families and we know yours are too!
Have your dog collars and leashes been tested?
These have been thoroughly tested on both a 50-pound lab and a 13-pound pug. Both dogs have reported back to us that their confidence levels have skyrocketed, all the other dogs in the neighborhood are jealous of their classic style, and they feel quite comfortable with the durability and strength of their Mimi Green collar and leash.
My dog is between sizes. Do you make custom lengths?
Yes! And we totally recommend getting the exact fit, especially if your dog is between a medium & a large. Just let us know that you need a custom collar length in the notes section at checkout. But please make sure you measure well as we do not accept returns or exchanges on custom collars.Do you fill custom orders?
Of course! Just contact us and we will do anything we can to make our leashes or collars perfect for your pet.Will the dog collar or leash I order look just like the one pictured?
The pattern on the fabric will be slightly different than pictured, as each one is a totally original creation, made just for your dog! You will probably be super happy with the one we send you. If you aren't, just send it back & we will send you your replacement with no additional shipping charges.
How do I clean my dog's Mimi Green collar and leash?
We always use washable fabrics and suggest you wash them in the dishwasher or on the gentle cycle of your washing machine. Hang dry of course; as you would will all your own designer wear ;)
Which is your best designer dog collar?
Can I order a 5/8" medium sized metal engraved buckle collar?
We only offer 5/8" width engraved buckle dog collars in our plastic buckles. Dogs who fit a medium collar, especially at the 15" length, are typically too big and strong for the more delicate 5/8" metal hybrid buckle. Our 5/8" plastic buckle is military grade which makes it a bit beefier and a bit stronger than the metal buckle.
If your dog fits in a 13" collar, feel free to order the small size and let us know in the notes section at checkout that you need it made 1 inch bigger. We will not make our 5/8" small metal buckle collar any bigger than 13".
We ship USPS for the following rates:
Domestic shipping: $5 - $24
Canada: $16 - $40
All other countries: $16 - $45
All payments are facilitated by Authorize.net and are protected by an SSL layer. We accept Visa, Mastercard, Discover, and Amex. And for those of you, like us, who love Paypal & Google Checkout, we offer those payment solutions also.
RETURNS & EXCHANGES What if the size I order doesn't fit my dog?
We want you to be 100% happy with your Mimi Green purchase. If you are not completely happy we will set up an exchange. You can download the exchange/return form here.
What if I want to exchange my customized or personalized collar?
Thank you for purchasing a Mimi Green customized item/s, we hope you love it as much as we do! In the event that the item/s you receive does not work on your furry friend, the below policies will address many of the most common concerns.
-- If the item you receive is defective, is the wrong size due to an oversight by us, the wrong item, or contains a mistake (misspelling, wrong number, crooked engraving), we will replace your item free of charge. We will not ask you to return the original.
-- If you ordered the wrong size, often times we can size down a bit, but we cannot size it up. This service is provided for a one time $9.00 charge. This charge includes the shipping back to you after alterations. You will be responsible for shipping the item to us.
-- In the event that your items arrives and you are not satisfied with the choices you made during ordering, for example a 1" width was and a 5/8" width is more appropriate, or the other way around, or you are not entirely satisfied with any of the other decisions you made regarding your purchase; we will happily re-make your item/s to your new specifications for 50% of the original purchase price providing the options are consistent.
You can download the exchange form here.
How do you handle returns & Exchanges from items not manufactured by Mimi Green?
Please email or call with questions regarding exchanges on these items before you send them back. We don't typically offer refunds on products we do not manufacture. Those items include: Molly Mutt Beds, West Paw items, Canine Earth products. We will usually direct you to the manufacture for exchanges. In the case where we do agree to provide a refund (ie: you re-ordered from us) there is a 15% restocking fee.
Products that are personalized like Dogids tags, Red Dingo tags, Rockin' Doggie tags, and engraved collars are not returnable or exchangeable unless there was an error in your order or the item was damaged in shipping. If the error in engraving was on your end, we offer the option of paying 50% off the price to order a new tag. Please call for more details. 505.514.0216
What if my dog pulls out the embroidery with its nails?
We can make repairs on embroidered collars. The charge is between $6 and $9 depending on how badly the embroidery is pulled out. Just download the exchange form and mail us back the collar. We will take care of the rest!
ABOUT OUR COMPANY Where can I read customer reviews about Mimi Green?
Click to see our happy customers here!
Where can I find out more about Mimi Green?
You can always read our blog at http://www.ShopMimiGreen.com/blog/ !