RETURNS & EXCHANGES:
ABOUT OUR COMPANY:
PRODUCT QUESTIONS How strong are Mimi Green Collars and Leashes?
Form and function are important to us, that is why we use contoured buckles that fit the curves of your dog's neck, welded, large-gauge D-rings, and the strongest thread we could find!
Our collars and leashes are made with the strongest nylon webbing on the market, it can hold over 3100 pounds of pressure before it would break.
We double and even triple stitch to make sure that your baby will not be losing their tags and collar. Our dogs are the most important members of our families and we know yours are too!
Have your dog collars and leashes been tested?
These have been thoroughly tested on both a 50-pound lab and a 13-pound pug. Both dogs have reported back to us that their confidence levels have skyrocketed, all the other dogs in the neighborhood are jealous of their classic style, and they feel quite comfortable with the durability and strength of their Mimi Green collar and leash.
My dog is between sizes. Do you make custom lengths?
Yes! And we totally recommend getting the exact fit, especially if your dog is between a medium & a large. Just let us know that you need a custom collar length in the notes section at checkout. But please make sure you measure well as we do not accept returns or exchanges on custom collars.Do you fill custom orders?
Of course! Just contact us and we will do anything we can to make our leashes or collars perfect for your pet.Will the dog collar or leash I order look just like the one pictured?
How do I clean my dog's Mimi Green collar and leash?
We always use washable fabrics and suggest you wash them in the dishwasher or on the gentle cycle of your washing machine. Hang dry of course; as you would will all your own designer wear ;)
Which is your best designer dog collar?
Can I order a 5/8" medium sized metal engraved buckle collar?
We didn't used to, but our new metal /plastic hybrid buckles with the black plastic male end, are strong enough for the medium 5/8" collar. Of course, the all metal zinc diecast and militarty grade plastic remain touch enough for your medium sized dog!
We ship USPS for the following rates:
Domestic shipping: $5 - $24
Canada: $16 - $40
All other countries: $16 - $45
All payments are facilitated by Authorize.net and are protected by an SSL layer. We accept Visa, Mastercard, Discover, and Amex. And for those of you, like us, who love Paypal & Google Checkout, we offer those payment solutions also.
RETURNS & EXCHANGES What if the size I order doesn't fit my dog?
What if I want to exchange my customized or personalized collar?
Thank you for purchasing a customized Mimi Green item/s - we hope you love it as much as we do! In the event that your items received do not work for your furry friend, the policies listed below will address common concerns.
- If you ordered the incorrect size (length or width), we can offer you 50% off a new collar, plus free shipping. We will not ask you to return the original. To submit your replacement order, you may call our office at (505) 514-0216 Monday-Friday 9 AM - 5 PM MST. Please be ready to provide payment method and the size you need instead! This offer is valid for 30 days after date of purchase.
- We do not offer store credits or refunds for personalized items, including engraving and embroidery. Sales on personalized items are final.
How do you handle returns & Exchanges from items not manufactured by Mimi Green?
Please email or call with questions regarding exchanges on these items before you send them back. We don't typically offer refunds on products we do not manufacture. Those items include: Molly Mutt Beds, West Paw items, Canine Earth products. We will usually direct you to the manufacture for exchanges. In the case where we do agree to provide a refund (ie: you re-ordered from us) there is a 15% restocking fee.
Products that are personalized like Dogids tags, Red Dingo tags, Rockin' Doggie tags, and engraved collars are not returnable or exchangeable unless there was an error in your order or the item was damaged in shipping. If the error in engraving was on your end, we offer the option of paying 50% off the price to order a new tag. Please call for more details. 505.514.0216
What if my dog pulls out the embroidery with its nails?
ABOUT OUR COMPANY Where can I read customer reviews about Mimi Green?
Click to see our happy customers here!
Where can I find out more about Mimi Green?
You can always read our blog at http://www.ShopMimiGreen.com/blog/ !