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Because our collars are custom made, please allow 7-15 working days (2-3 WEEKS) for processing. We are not taking rush orders at this time. Shipping times are after processing. We offer USPS first class and priority mail & you will be emailed tracking info. All Perishable items will be shipped priority mail only (ie: Dog Treats)
We strive to make sure that you are happy with your order. We know that sometimes that isn't the case for one reason or another so...
• Items that have been broken or damaged in the mail may be returned for exchange or store credit within 7 days of receiving.
• Mimi Green made items (non personalized) may be returned, in good condition, with original packaging, within 14 days of receiving, for store credit (minus original shipping charges). The shipping cost for a return is the customer's responsibility.
• Personalized items are final sales. If you feel there was manufacture error, please email or call for replacement. If it wasn't our error, we can re-make the item for 50% of purchase price.
• All items manufactured by Red Dingo, Rockin' Doggie and Dog IDs are final sales.
• All items manufactured by Molly Mutt, West Paw and Canine Earth are not returnable if open.
• We do not accept returns on customized items.
• Mimi Green only issues store credit or exchanges. We do not offer refunds, no exceptions.
Please return merchandise with a note explaining the reason for your return, and whether you'd like a replacement or store credit, to:
Mimi Green LLC
4203 Lomas Blvd. NE
or contact customer service at
for more information.
General Customer Service Info:
m. 4203 Lomas Blvd. NE
Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.