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Find answers to our most frequently asked questions about our personalized dog collars and more below!Product Questions Ordering Questions Returns & Exchanges About Our Company
These have been thoroughly tested on both a 50-pound lab and a 13-pound pug. Both dogs have reported back to us that their confidence levels have skyrocketed, all the other dogs in the neighborhood are jealous of their classic style, and they feel quite comfortable with the durability and strength of their Mimi Green collar and leash. We use super-strong materials and hardware, but please note our products are not warrantied for tie-out use.
Yes! And we totally recommend getting the exact fit, especially if your dog is between a medium & a large. Just let us know that you need a custom collar length in the notes section at checkout. But please make sure you measure well as we do not accept returns or exchanges.
Of course! Just contact us and we will do anything we can to make our leashes or collars perfect for your pet.
The pattern on the fabric will be slightly different than pictured, as each one is a totally original creation, made just for your dog! You will probably be super happy with the one we send you. If you aren’t, please send us an email to email@example.com, preferably with an attached photo of the item. Our embroidered items are embroidered by hand, so we cannot guarantee a specific font requested. We do embroider in cursive letters, unless print is requested. Please do not send us personalized items without receving authorization to do so. Your item will be returned to you.
We always use washable fabrics and suggest you wash them in the dishwasher or on the gentle cycle of your washing machine. You can also hand-wash with a mild detergent or shampoo. Hang dry of course; as you would will all your own designer wear!
All payments are facilitated by Authorize.net and are protected by an SSL layer. We accept Visa, Mastercard, Discover, and Amex. And for those of you, like us, who love Paypal & Google Checkout, we offer those payment solutions also.
Thank you for purchasing a customized Mimi Green item/s – we hope you love it as much as we do! In the event that your items received do not work for your furry friend, the policies listed below will address common concerns.
Please email or call with questions regarding exchanges on these items before you send them back. We don’t typically offer refunds on products we do not manufacture. Those items include: Molly Mutt Beds, West Paw items, Canine Earth products. We will usually direct you to the manufacture for exchanges. In the case where we do agree to provide a refund (ie: you re-ordered from us) there is a 25% restocking fee.
Products that are personalized like Dog ids tags, Red Dingo tags, Rockin’ Doggie tags, and engraved collars are not returnable or exchangeable unless there was an error in your order or the item was damaged in shipping. If the error in engraving was on your end, we offer the option of paying 50% off the price to order a new tag. Please call for more details. 505.514.0216
We warranty our work against faulty hardware or stitching for 1 years time.
Our store policy for damaged or defective items is as follows: Please send us at least one photograph of your damaged or defective item to firstname.lastname@example.org. We will then be able to analyze the product and choose the best course of action! A photo of the damaged/defective product will be required for warranty claims, please be sure to take a photo if you are having any problem! We use super-strong materials and hardware, but note our products are not warrantied for tie-out use.
We do not warranty against damage induced by the pet, however if your pet eats its collar (yikes!) or something of the like, we can replace it for 50% off and free shipping during that first year as well.
Each collar and leash we make here at Mimi Green is made to order. That means your pet’s collar is one of a kind & the options we can offer you are endless! Because of this built to suit business model, we do not carry stock of any kind.
We do strive to make sure you are happy with your order so if for any reason you aren’t, we can offer you a discount of 50% and free shipping off a new size or style within 30 days. Please do not send anything back to us without prior authorization – unauthorized returns will be refused and returned to sender.
You can always read our blog at http://www.ShopMimiGreen.com/blog !
Yes! Our user name is MimiGreenDogCollars and our favorite thing in the world is when customers tag us with #mimigreen