In the event that an item is ordered incorrectly (wrong size, style, color, etc) – we offer discounted replacements for Personalized items! This includes items with engraving and/or embroidery, including leather collars. We offer replacements at 50% off regular retail cost, with free (US domestic) shipping, for 30 days after delivery date! Please contact us to set up your Personalized Item Re-Make! We do not accept unauthorized returns for personalized items.