All of our Mimi Green items are handmade, and made-to-order.
Please be aware that variations may occur. The pattern on the fabric may be slightly different than pictured, as each one is a totally original creation, made just for your dog!
If the item you receive is defective, is the wrong size due to an oversight by us, the wrong item, or contains a mistake (misspelling, wrong number, crooked engraving), please contact our office and we will replace your item free of charge. We will not ask you to return the original.
Returns and Exchanges:
You may exchange or refund non-personalized items within 30 days of receiving your item. You may exchange your item for free of cost or request a refund with a 10% restocking fee. We only accept returns/exchanges on items that are in brand-new condition, with tags and packaging intact. Please follow the instructions on the Returns & Exchanges form included with your order.
Products that are personalized (engraving, embroidery, etc.) cannot be exchanged, returned, or refunded unless there was a manufacturing error in your order, or if the item was damaged in shipping. If you made a mistake when ordering an engraved item, we offer to pay 50% of the original cost, plus shipping, for you to place a new order.
We don’t typically offer refunds on products we do not manufacture. Those items include: Molly Mutt Beds, West Paw items, Canine Earth products. We will usually direct you to the manufacture for exchanges. In the case where we do agree to provide a refund (IE: you re-ordered from us) there is a 15% restocking fee.
To change a personalized item:
We can offer remakes on personalized items, including embroidery or engraving, for 50% of retail cost. We can also remake your item to a different width or size for 50% of retail cost. You must contact us within 30 days from delivery if you need to remake your collar based on a sizing issue.
If, for any reason, you need to mail something back to us: Don’t mail us anything without speaking to us first! When you call our office, we can provide you with a Return Authorization # for your Returns/Exchanges form. We will not process items that haven’t been assigned a proper Return Authorization number! Your package will be returned to you.
We can sometimes make repairs on embroidered collars, depending on the severity of damage. The cost is between $6 and $9 depending on how badly the embroidery is pulled out. Don’t mail us anything without speaking to us first! You will need to email us a photo of the embroidered item before we can determine if it is repairable. You will also need to receive a Return Authorization number if you need to send the collar back to us. We do not cover the cost of shipping.
We can make repairs on your harness. There is a $9 repair fee. You must call our offices and pay over the phone with an updated credit card. You will need to mail the item back to us.
Damages or Manufacturing Defects:
Our store policy for damaged or defective items is as follows:
Please send us at least one photograph of your damaged or defective item via email to firstname.lastname@example.org . We will then be able to analyze the product and choose the best course of action!
We warranty all of our Mimi Green manufactured items against hardware malfunction or manufacture defect for the life of your product.
If you have any problems with defect, please call our office and we will remedy the problem as quickly as possible.
We do not offer warranties on regular wear-and-tear to items (i.e.: scratching, biting, chewing, excess wear and tear, scratching at embroidery).
Unfortunately, our collars are not indestructible, and the longevity of your Mimi Green item will depend on the behaviors of your dog and/or its playmates!
At Mimi Green we work hard to make sure you are happy. If for any reason you are not please let us know and we will do our best to make it right!
Customer Service info:
M-F 9am-5pm MST